Privacy policy
At SisuWell, we recognize the importance of protecting personal information and maintaining responsible data practices.
This Privacy Policy describes how SisuWell ("SisuWell," "we," "us," or "our") collects, uses, discloses, retains, and protects personal information obtained through our website, https://sisuwell.com, and related customer-service, shopping, and communication activities.
This policy applies to visitors, customers, and individuals who interact with our website, contact our team, or use our online services.
By using our website, you acknowledge this Privacy Policy. Where applicable law requires consent for particular data-processing activities, we will seek that consent separately.
1. Information We Collect
We may collect the following categories of personal information, depending on how you interact with SisuWell.
Personal and Contact Information
Full name.
Email address.
Telephone number.
Billing and shipping addresses.
Other information voluntarily provided when contacting our team.
Order and Transaction Information
Products purchased or considered.
Order numbers, purchase dates, and order history.
Billing and shipping details.
Payment status and transaction-related information.
Delivery instructions and freight-access information.
Refund, return, and warranty-related records.
Payment Information
Payments are processed through Shopify and applicable third-party payment service providers.
SisuWell does not independently store complete payment card numbers on servers operated by SisuWell. Payment service providers may collect and process payment information under their own terms and privacy policies.
Website and Technical Information
When you visit our website, certain information may be collected automatically, including:
IP address.
Browser and device information.
Operating system.
Referring website or traffic source.
Pages viewed and website interactions.
Shopping-cart and checkout activity.
Cookie identifiers and similar technical information.
Customer Support and Communication Information
When you contact SisuWell, we may collect and retain information relevant to your inquiry, including chat messages, emails, support requests, product questions, and correspondence with authorized team members.
Sauna Quiz and Product Preference Information
Our Find My Sauna quiz may collect your preferences regarding sauna type, intended installation location, desired capacity, budget, purchasing goals, and other information voluntarily provided.
If you submit contact details or request assistance from a Sauna Specialist, that information may be associated with your product preferences to help us respond.
2. How We Use Personal Information
SisuWell may process personal information for legitimate business purposes, including:
Processing payments and fulfilling orders.
Confirming inventory availability and coordinating manufacturer fulfillment.
Arranging freight transportation and delivery appointments.
Providing order confirmations, shipping updates, and customer-service communications.
Responding to product questions, returns, warranty inquiries, and refund requests.
Providing personalized sauna recommendations.
Operating our AI-assisted customer support and Find My Sauna quiz.
Responding to requests for assistance from a human Sauna Specialist.
Managing customer relationships and requested follow-up communications.
Detecting fraud, unauthorized activity, or suspicious transactions.
Maintaining website functionality, security, and performance.
Conducting analytics and evaluating advertising effectiveness.
Sending marketing communications when permitted by applicable law and customer preferences.
Maintaining business records and complying with applicable legal, tax, accounting, and regulatory requirements.
Establishing, exercising, or defending legal claims.
We seek to limit the collection and processing of personal information to what is reasonably necessary for the relevant purpose.
3. Shopify and Ecommerce Services
SisuWell operates its online store using Shopify.
Shopify processes certain personal information when customers browse our website, interact with store features, and complete transactions.
Depending on the services and settings enabled, Shopify may also process information to provide security, fraud prevention, analytics, personalization, and other ecommerce services.
Certain Shopify services may use information derived from customer interactions with Shopify or other merchants to provide enhanced functionality.
Additional information about Shopify's processing practices and individual privacy rights is available in the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
Shopify's privacy practices are governed by its applicable policies and agreements.
4. AI Chat, Customer Support, and Automated Assistance
SisuWell uses Zipchat AI to provide automated website assistance, answer product-related questions, and help customers find suitable saunas.
Customer messages and relevant interaction information may be processed through Zipchat and its supporting service providers.
Automated conversations may be reviewed by authorized SisuWell personnel when necessary to provide assistance, investigate service problems, or improve support operations.
When a customer requests human assistance, relevant conversation details may be transferred to a SisuWell Sauna Specialist.
If a human representative is unavailable, we may request contact information and additional details necessary to respond to the customer's inquiry.
We recommend that customers avoid submitting passwords, complete payment card numbers, or unnecessary sensitive personal information through chat.
5. Find My Sauna Quiz and Specialist Requests
SisuWell offers an interactive Find My Sauna quiz to help customers identify potentially suitable products.
Information submitted through the quiz may include sauna preferences, intended installation location, desired capacity, budget, name, and email address.
We use this information to:
Generate personalized product recommendations.
Provide quiz results and relevant product information.
Respond to requests for help from a Sauna Specialist.
Improve the accuracy and usefulness of our product-selection tools.
Deliver marketing communications where the recipient has provided the necessary consent or another applicable legal basis exists.
When a customer requests assistance from a Sauna Specialist, relevant information may be forwarded to our customer-support team through an automated notification.
Requesting assistance or receiving quiz results does not, by itself, constitute consent to unrelated promotional communications.
6. Email Marketing and Automated Communications
SisuWell uses Klaviyo to manage email communications and customer engagement.
Depending on customer interactions and applicable communication permissions, emails may include:
Welcome and educational content.
Personalized sauna recommendations.
Product-related follow-ups.
Abandoned checkout reminders.
Information about products previously viewed.
Promotional offers and store updates.
Order-related and post-purchase communications.
Responses to requests for personal assistance.
Customers may unsubscribe from marketing communications by using the unsubscribe link included in eligible emails or contacting SisuWell directly.
Marketing preferences do not prevent us from sending necessary transactional or service-related communications concerning purchases, delivery, warranty matters, or inquiries initiated by the customer.
SisuWell does not guarantee that every message will be delivered successfully or received immediately.
7. Cookies, Analytics, and Advertising Technologies
Our website may use cookies, pixels, and similar technologies to operate the store, recognize shopping sessions, maintain cart functionality, improve user experience, analyze website activity, and measure advertising performance.
These technologies may be associated with Shopify, Klaviyo, Microsoft Advertising, and other service providers used in operating or promoting SisuWell.
Depending on the technology and applicable settings, information collected may include page visits, product views, cart activity, checkout events, device information, and advertising interactions.
Some technologies are necessary for website functionality. Others may be used for analytics, personalization, or advertising purposes.
Where required by applicable law, we will provide appropriate consent mechanisms or opt-out options for nonessential tracking activities.
Customers may also control certain cookies through their browser settings. Restricting cookies may affect some website features.
8. Disclosure of Personal Information
SisuWell may disclose personal information to third parties when reasonably necessary to operate our business, provide requested services, comply with legal obligations, or protect legitimate business interests.
Recipients may include:
Ecommerce and Payment Providers
Shopify, payment processors, financing providers, and related transaction service providers.
Manufacturers and Fulfillment Partners
Authorized manufacturers, distributors, suppliers, and independent fulfillment partners involved in verifying products, processing orders, arranging deliveries, and providing warranty support.
Freight and Delivery Providers
Transportation companies and carriers requiring contact information, delivery addresses, telephone numbers, or delivery instructions.
Customer Support and Communication Providers
Zipchat, Google Workspace, business telephone providers, authorized support personnel, and other services used to respond to customer inquiries.
Marketing and Analytics Providers
Klaviyo, advertising platforms, analytics providers, and applicable service providers used for communications, performance measurement, or advertising.
Professional Advisers and Authorities
Accountants, attorneys, insurers, financial institutions, regulatory authorities, or other parties where disclosure is necessary or legally required.
We may also disclose information in connection with a business restructuring, financing transaction, acquisition, or sale, subject to applicable legal requirements.
SisuWell does not operate as a personal-information data broker or sell customer contact lists as a standalone commercial product.
However, certain advertising-related disclosures or uses of personal information may constitute a "sale," "sharing," or "targeted advertising" under applicable U.S. privacy laws, even where no money is exchanged for the information.
Where applicable, individuals may exercise the opt-out rights provided by those laws.
9. Privacy Choices and Marketing Preferences
Depending on applicable law and the website's configured privacy controls, customers may have choices regarding:
Nonessential cookies and tracking technologies.
Targeted advertising.
The sale or sharing of personal information as defined under applicable privacy laws.
Marketing email subscriptions.
Certain uses or disclosures of personal information.
Where legally required, SisuWell will provide appropriate methods for exercising these choices.
Customers may also contact hello@sisuwell.com regarding available privacy options.
10. Data Security
SisuWell uses reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
Such measures may include access restrictions, account authentication, authorized service providers, and payment-processing safeguards.
Access to customer information is intended to be limited to individuals and service providers with a legitimate business need.
However, no website, electronic storage system, communication platform, or internet transmission can be guaranteed completely secure.
Customers are responsible for safeguarding their account credentials and contacting us promptly if they believe their information has been compromised.
11. Data Retention
SisuWell retains personal information for periods reasonably necessary to fulfill the purposes described in this Privacy Policy.
Retention periods may vary depending on the type of information and the circumstances of its collection.
Relevant considerations include:
Order fulfillment and customer support requirements.
Warranty and manufacturer-service obligations.
Tax, accounting, and financial recordkeeping.
Fraud prevention and security.
Applicable legal retention requirements.
Dispute resolution and potential legal claims.
Customer communication preferences.
When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law and operational requirements.
Certain information may remain in backups or service-provider systems for limited additional periods consistent with applicable retention practices.
12. International Processing and Service Providers
Although SisuWell primarily serves customers in the United States, certain service providers, technology platforms, and authorized customer-support personnel may operate from other countries.
As a result, personal information may be processed or accessed outside the customer's state or country of residence.
Where required, we will use appropriate contractual or other safeguards for applicable international transfers.
Privacy and data-protection laws may differ between jurisdictions.
13. Your Privacy Rights
Depending on your state or country of residence and applicable law, you may have rights relating to your personal information.
These rights may include:
Requesting access to information we maintain about you.
Requesting correction of inaccurate personal information.
Requesting deletion of eligible personal information.
Obtaining a copy of certain personal information.
Opting out of qualifying targeted advertising or data sales/sharing.
Withdrawing consent for activities that require consent.
Appealing certain privacy-request decisions where required by law.
Exercising legally protected privacy rights without unlawful discrimination.
To submit a privacy request, please contact hello@sisuwell.com and describe your request.
We may request information reasonably necessary to verify identity and protect personal information from unauthorized disclosure.
Requests will be evaluated and addressed within applicable legal timeframes.
Certain requests may be limited or denied where an exception applies, including obligations to retain transaction records, prevent fraud, comply with legal requirements, or establish or defend legal claims.
14. Children's Privacy
SisuWell's website and products are intended for adults and are not directed toward children.
We do not knowingly seek to collect personal information directly from children in violation of applicable law.
If we learn that personal information was collected from a child contrary to applicable legal requirements, we will take appropriate steps to address the information.
Parents or guardians with concerns may contact hello@sisuwell.com.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, manufacturers, payment services, financing providers, or external resources.
SisuWell does not control the independent privacy practices of those third parties.
Customers should review the applicable privacy policies and terms before providing personal information directly to an external service.
16. Changes to This Privacy Policy
SisuWell may amend this Privacy Policy to reflect changes in business operations, technology, service providers, legal requirements, or information practices.
An updated version will be published on our website with a revised effective or last-updated date.
Where applicable law requires additional notice or consent for material changes, we will provide such notice or obtain consent as required.
Continued use of our services does not override any rights or consent requirements established by applicable law.
17. Contact Information
For questions regarding this Privacy Policy, data practices, or privacy-related requests, please contact:
SisuWell Customer Support
Email: hello@sisuwell.com
Phone: +1 (307) 333-9899
Website: https://sisuwell.com
Mailing address:
30 N Gould St, Ste N
Sheridan, WY 82801
United States
The address above is associated with SisuWell's registered-agent arrangement and is not a retail showroom or customer-service location.
We aim to respond to customer inquiries within one business day.
